Refund policy
Refund policy
Refund & Return Policy
60-Day Money-Back Guarantee
Every unshakeablekid order is covered by our 60-Day Money-Back Guarantee. If you'd like a refund, contact us within 60 days of delivery and return the product unopened and unused. Once we receive and check your return, we'll refund you in full to your original payment method.
This guarantee applies in every country we ship to, including the United States, the United Kingdom, Australia, Canada, New Zealand and Ireland.
How to return an item
- Email support@unshakeablekid.com with your order number within 60 days of delivery.
- We'll reply within 1–2 business days with the return address and instructions.
- Send the unopened, unused product back using a tracked shipping service. Return shipping is paid by the customer, and we can't refund a return that is lost in transit, so please keep your tracking number.
- We'll refund you within 10 business days of receiving your return. Your bank or card provider may take a few extra days to show the refund.
Items sent back without contacting us first can't be accepted.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, email support@unshakeablekid.com with your order number and a photo. We'll send a replacement or give you a full refund, and you won't pay any return shipping. The unopened and unused requirement does not apply to damaged, faulty or incorrect items.
United Kingdom
In addition to our guarantee, if you are a consumer in the UK you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email support@unshakeablekid.com. We'll refund the price and the original standard delivery charge within 14 days of receiving the goods back, or of receiving proof that you have returned them. You pay the cost of returning the goods. As those regulations allow, sealed goods that are not suitable for return for health or hygiene reasons cannot be returned once they have been unsealed after delivery.
If goods are faulty, you also have rights under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 60-Day Money-Back Guarantee is in addition to these rights.
European Union and Ireland
If you are a consumer in the European Union, you may cancel your order within 14 days of receiving it without giving a reason. Sealed goods that are not suitable for return for health or hygiene reasons cannot be returned once they have been unsealed after delivery. Nothing in this policy affects your statutory rights.
Non-refundable items
Gift cards are non-refundable.